« Nina is whispering to Patrick about a surprise party. It’s their friend Sylvio's birthday and they would like to offer him a nice gift. »

ClientFidelity’s Message Centre is used to set up a service of communication centralisation for e-mails and takes over the Chat when no operator is available.
With its efficiency, the Message Center increases client satisfaction, as clients are quickly answered via e-mail. On your side, costs are cut since manual processing is eliminated!

• Filtering and research: filters and a sorting function lets you quickly access your e-mails by sorting them either by date, sender, subject, etc., or with a keyword search.
• Models: pre-established and modifiable multilingual models provide your agents with appropriate and professional e-mail answers to make sure your clients get the information they need in the best delays.
• Reminder: a warning signal lets you know the response due date so that no opportunity is left ignored.
• Archiving and FAQ: messages are recorded for a faultless client follow-up and can be easily published in the FAQ.
• Spams: integrated anti-spam filters for optimal safety.