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« A friend advised Catrine to taste a new product. She will therefore test it in order to make her own opinion. It’s all about experience sharing. »
ClientFidelity – for your business
TouchMind helps you strengthen your client relationships, ‘humanize’ your website with our online collaboration and information request process optimisation.
Tourism – Trips
ClientFidelity - Support improves users’ experience and client contact management with impeccable purchase support. Today, consumption behaviours lead to few direct client contacts. To counter this, the tourism industry opted for high added-value solutions such as:
Message Centre : e-mail information requests (prices, schedules, conditions)
Chat and Click to Call : client contact process automation of website visitors (How can I help you today?)
FAQ : publication of e-mail questions and/or chat room questions (most frequently asked questions)
Therefore, hotels, airlines or leisure clubs can break away from competition thanks to the customer service they provide.
Contact
Our advisers can help you assess the impact with your actual figures, so don’t hesitate to contact us for a commitment-free appointment:
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