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« Melissa ordered music online. She was well-guided when searching online and this convinced her of buying in confidence. »
ClientFidelity - Support is a global online solution. It combines a Chat tool, a Message Centre, an interactive FAQ and statistics to provide your visitors with live help and support with a simple click.
Chat room
With the ClientFidelity - Support, assist your visitors instantly, present your products, answer your clients or guide them to the right page with a simple click.
- Your visitors can therefore contact you at any time
- Your visitors are quickly informed and waiting time is also reduced
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Message centre
The Message centre was designed for various departments to manage incoming and outgoing e-mails and thus give the quickest reply.
- Make your clients happy by providing quick e-mail responses
- Provide consistent and accurate replies with pre-established models
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FAQ
An interactive Frequently Asked Questions section offers your visitors with a way finding themselves the answers to their questions thanks to a product, category or keyword search.
- Provide your visitors with a quick and easy way of finding the information they need.
- Go to the FAQ database during a chat or from the Message Centre.
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Statistics
With the statistics tool, see in real time who is on your website.
- View your visitor’s activity
- Compare behaviours to know who the website’s most promising clients are.
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ClientFidelity advantages
- No additional resources needed
- Quick and easy set up on any site
- A user-friendly tool for productivity optimisation
- An available customer service
Contact
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