« Marco has just received a gift through the Internet and this seemingly makes him very happy! Since Marco is a loyal client, the store to which he goes to know his likes and dislikes and can therefore offer him a customised gift. »

Ticketing

With ClientFidelity - CRM, you manage the incident tickets by order of reception and easily access to client query history in order to provide impeccable quality customer service. The client is also notified of the ticket’s status, keep a complete record or even create a FAQ integrated to your website.

Tag Cloud

Le Tag Cloud is a ClientFidelity - CRM innovation which helps you improve your efficiency. A “Tag” is an extra categorisation for your accounts and contacts. The Tag Cloud tool is used for each user to create and assign as many Tags as desired for each ClientFidelity - CRM entry, to simply and quickly access to information.

FAQ section

ClientFidelity - CRM is used to publish the most frequently-asked questions and gives your sales team access to a complete database. Constantly enriched with your sales team’s or Back Office experiences, the FAQ section is a powerful tool to ensure an efficient and timely client service.

Chat

ClientFidelity - CRM is equipped with an integrated chat to encourage live interaction between remote collaborators. Organise brainstorming sessions, plan meetings: the ClientFidelity - CRM Chat is a real interactive conference room.

Map

ClientFidelity's - CRM map tool saves precious time. With a simple click, go to your destination's map from any client account.

• Ajax technologies integration
• Customisation of the home page
• Any module is a click away
• Integrated search engines
• "Tag" marking system for a navigation suited for your methodology
• Tab customisation, therefore you see only what you need
• Design customisation for improved adaptation of the tool
• Portal and RSS for continuous information