« Anne is listening to the radio since she participated on a contest and the draw is today, live on air. With Carole, she is chatting online to announce she is the happy winner! »

The ClientFidelity - Support is used to help your visitors at the moment they need you most, whether it be for an online purchase or technical support.

Invitation to chat

Thanks to our online chatting tool, start a discussion when a visitor needs help or if you have signs of abandon.

• Customise invitation graphic design
• Create a link with your visitors thanks to tailor-made contact from the first visit
• Increase orders thanks to cross-selling

System console

With the online system console, your operators can follow in real time your visitors’ information (time spent on a page, visit’s origin, keywords), but also save and archive conversations, consult and transfer a discussion to a visitor or publish the most interesting answers on the FAQ page.

• The message centre takes over outside opening hours
• Build a trustworthy relationship with your visitors

• Clients having been into contact with an online operator were three times more likely to make a purchase than those who weren’t
• Clients having obtained help online were twice more motivated to return to the website
• The average order of an operator-assisted client is 35% more important than that of a client who made the order on his own

With our tool, optimise your in-house resources and therefore save on call center costs thanks to an alliance of automatic responses and live online help.

• Reduce client waiting time as well as client satisfaction
• Your current collaborators can help up to four visitors at the same time